CQM and DQM solvers slow to process job submissions

Resolved Jun 23, 2023 2:29 PM PDT

The incident is now resolved, and there is no ongoing impact to customers. Please reach out to support@dwavesys.com if you have any questions or concerns.

Monitoring Jun 23, 2023 10:43 AM PDT

The roll back of the solvers to 1.9 has resolved the issue. We will continue to monitor the system to confirm there are no other issues.

Problem Identified Jun 23, 2023 10:29 AM PDT

We have identified and issue with the latest releases of the two solvers. We have rolled back the CQM and DQM solvers from 1.10 to 1.9.

Investigating Jun 23, 2023 10:01 AM PDT

Teams are continuing to investigate the issue with the solvers. We will update this issue as we learn more.

Investigating Jun 23, 2023 9:11 AM PDT

We have been very slowly processing job submissions since roughly 07:00 Pacific today.Various internal teams are working on investigating this issue.